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  • I'm updating my review not with stars but to say that they have an awesome sales person, Vanessa. Me and my husband now live in Nevada and he purchased another Infiniti a few months back. We've returned for a few minor reasons and she is so helpful and friendly. I was also in the market for something new but my heart was set on a Z convertible so she didn't get my sale. (Sad face) Ask for Vanessa people. She is so knowledgeable and not pushy. --previous review-- My husband loves this Infiniti dealership. So much so he and I plan Vegas vacations so we can drive down from California to get service from this location. We tried service at our local dealership (less than a mile away) and it was poorly done, there was no communication on when service would be completed, oil change literally took an entire day, they supposedly performed detailing and there was absolutely no way that a rag ever touched the inside or outside of the vehicle. From that point we decided to try something else. This location is very responsive, they communicate every step of the way (charges that will be applied to the customer, how long service will take, any concerns for the vehicle, etc), offer service with a smile, gave us a loaner vehicle so we could grab a meal and they did a fantastic job of wiping down the inside of the car. It looked brand new. Some of the small yet important customer service things that I noticed here. All of the workers smiled at me and said hello as they walked past. I love that! People need to be friendly and when you are wearing an Infiniti logo on your shirt it really doesn't matter if you need to engage with me you are representing the brand and they do a great job at this location. A man came out and asked all of us waiting whether or not we wanted to change the channel. I thought that was nice as we didn't have a remote and it was possible that we weren't interested in watching the sports channel. Turned out that we all actually were enjoying the station. I appreciate the option though. There was ample amounts of refreshment though I only had several waters. I was extremely grateful for the waters as Vegas is dry, the temp was more than 100 degrees and I've recently developed Asthma and or Bronchitis. The water saved me. Thank you for the awesome service.
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