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| - Just finished Sunday lunch at this Longhorn, which we have visited many times in the past. This was not a stellar experience. We stood at the hostess station for several minutes before someone even noticed us. The person who seated us turned out to be our waiter. He immediately asked our beverage choice, and returned with those relatively quickly, and took our appetizer order. Shortly after that was delivered...by someone else...our waiter took our entree order. I ordered soup instead of salad, and my husband had double sides instead of soup or salad. After finishing my soup, we waited for quite a long time for our meal...our waiter was passing our table repeatedly, but never cleared our appetizer plate or my soup bowl. Finally he appeared with our entrees and apologized for the long wait. What were supposed to be roasted carrots...my side and my husband's double side...looked sad and rather overcooked, as though they had been sitting for a while, and were lukewarm at best. The waiter never returned to our table to inquire how our food was, or we would have commented that the carrots were cold and lackluster. He also had difficulty keeping my husband's Coke refilled, and at one point I was close to getting up and taking a pitcher from a nearby table and refilling my own water glass. Finally, at the end, after we had finished, he returned and asked how everything was. When my husband told him the carrots were cold, he scooped up the still half full plate and carried it off. A few minutes later someone else...we later learned it was the manager...returned with the carrots and said "here are your reheated carrots." We never asked for them to be reheated, and we certainly weren't going to eat them then, when we already had our credit card out. The manager took our bill, subtracted the carrots, and then returned to our table and proceeded to profusely apologize. We told him we had been there many times, but this was definitely not a good day. He acknowledged that he knew that, and apologized again. I think the corker came when my husband was signing the credit slip and the waiter returned, arms laden with dirty dishes from other tables, and asked if he could clear our table as well, which would have required his reaching over the two of us. I had visions of who knows what landing In our laps. There were not that many tables with diners, although there was one very large table. I don't know if it was a function of too few staff scheduled or what, but this was definitely not a great experience. We'll go back, in all likelihood, as their food is definitely good, but I hope it's on a better service day.
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