I've been to Pappas Grill several times over the years. Was never blown away by the food but it was above average. This seems to have changed. I went the other day and my guest and I were disappointed. Instead of bashing the establishment, I'd rather give them some constructive criticism. Ordered Chicken Souvlaki. The chicken itself was ok (not bad, not great). A little small but no real complaints. Salad was OK. I didn't like having it on the same plate as the Souvlaki though. Typically the salad is served separately. What bothered me and my guest the most was the potatoes. Quite possibly the worst potatoes I've ever eaten. My potatoes were rock solid, so I tasted my guest to see if hers were the same way. They were hard too. This was inexcusable to me as the potatoes are the easiest thing to cook. Service was pretty good although the place was pretty empty. Liked the bread.
I'm giving a 3 but mainly because I can't give a 2.5. For what I paid, the food should have been much better. Hopefully you can make some adjustments and boost you ratings!