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  • This morning my daughter and son-in law invited me to Waffles with Santa at the Red Lantern. Seemed like a fun idea and off we went -- with my 11 month grandson. Event started at 10 a.m. And we arrived at 10:30. The place was very well attended and felt festive. Soon after we were seated, a young couple with a toddler was seated next to us. We waited for a waitperson to come and take our drink order or bring us water. Noticed the couple next to us was being served their drinks before our waitress came with water and to take our order. We decided to take the baby to take his picture with Santa while we waited for our chicken with waffles and steak and eggs order. To make a long, irritating story shorter we waited an hour before our waitress came back to ask us what we had ordered so she could check its progress. Really? In the meantime the couple next to us was served their meal. Waitress said it'd be a few minutes more and apologized for long wait. I asked her if our order had been started because I would rather cancel it and leave. She said it had and it'd be 10 minutes. Seemed earnest and sincere. By this time our toddler was tired and irritated, but the thought of leaving and starting the process anew in a different place seemed like not a good choice. Ok. 10 mins came and went and it was painfully clear that our order had not been placed when we arrived. Patrons who had clearly come in at least 30 minutes after we came in were being served. My daughter had enough and we left. We had consumed water and one glass of orange juice. I guess we skipped on that bill. No one approached us to apologize or anything. I appreciate that they were trying to promote their business and create a family event, but were ill prepared to respond to demand. There's no excuse for the careless way they treated us. This place is in our neighborhood and sadly, won't be patronizing it in future.
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