My appointment was scheduled for 10:15am. Good thing I have the day off with NO PLANS because it's 11:50 and I am STILL sitting in the lobby amongst 4 other clients. I don't understand the reasoning for an appointment if it clearly does not matter who gets in here first. Not to mention they don't explain over the phone that this wait time is usually expected...appointment or not. The staff is friendly, yes, but communication & efficiency lacks. My total visit was 3 hours and 90% of it was in the lobby.