At first I didn't like my French Shellac as much as my other favourite place. I thought they drew the white line almost straight across and too far down on the nail. The result is nails that looked a bit short, fat, stubby compared to the other place I've had them done that look long and slender (even with short square cut). So I'd say 7/10 here vs 9 or 10/10 at my other place, evaluated the day I get the manicure. However, as they grew out, it looked better and better. One week later, 8 or 9/10; 2 weeks later 9 or 10/10. So I got more mileage than usual. Also, they were very gentle, thorough, and kind.