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  • I was very disappointed with this Enterprise, we rented a car and had to upgrade to a larger car/van, they had nothing, so I went to another location, when I returned that car, there was a crack on the side mirror, which the sales guy had conveniently been standing in front of the whole time, no issue though we had the insurance coverage, but it is just not right. Anyhow when we returned the van we left some things in and when they "cleaned" the vehicle they did not find it. I don't believe they cleaned it or if they did they have a thief working there! and if they didn't clean it that's still bad! I also was charged for gas, when the car was empty when I switched cars, I called and they said they would refund it and five working days later still no refund. Again very disappointed, we've rented from them other times but will NOT anymore. If you do decide to rent be VERY CAREFUL!!! look for all the details, even with the insurance they still point things out to me and it's like they don't know I had the insurance think they just do it to everyone :(
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