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  • Horrible, just horrible all the way around. My appointment was for 2 and I didn't even get called back for the initial consult (or whatever that was) until almost 3. The girl that took me back looked over the sheets I had filled out and started entering things into the computer but asking me questions as she went along. Questions that I didn't answer because they held no bearing on my vision. She also complained the entire time about the office and how it wasn't her office, she was just filling in because they told her she had to go and it wasn't even anywhere near her house. She asked me if I wanted my eyes dilated and if I wanted the extra diabetes test. I declined both. She tried to push it once more and said we recommend it because your insurance won't pay for glasses or contacts again if there is something wrong later. I said I was aware of this, understood the consequences and still didn't want the tests. She asked if I wanted a blind spot test. I looked at the machine with its coating of dirt and said no. She then had me put my forehead on another machine which she did not clean before or after I touched it. When I was looking through the machine the inserts they use with the letters on them was filthy also. You could see so much dirt or whatever on them that some of the letters were hard to make out with our without corrected vision! Finally I get back to see the doctor and he asks again if I want those tests. I say no. He says I highly recommend them. I say, no thanks, I'm good. He says we'll have to reschedule. I'm thinking he wants me to reschedule those tests and we can proceed. But he's just standing there. Again he says we'll have to reschedule. So I say, "so you are telling me you are not going to do an exam today and I will not be getting a contact prescription from you today"? He says, "No. I don't feel comfortable giving you an exam without those tests". I left the room and walked straight out the door while he was telling his receptionist that I needed to reschedule. As if I would even bother. I was aware of the consequences of not having those additional tests, the consequences being money out of pocket IF I needed additional services. I would never recommend this place based on filthy conditions and lousy customer service.
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