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  • Service here is TERRIBLE. With so many other better Thai restaurants in the downtown core with delicious food & great customer service, I absolutely do NOT recommend going here. We went to Sabai Sabai for lunch and the service was absolutely terrible! Once we were seated, none of the servers came by our table to get our order. After half an hour of waiting, we just flagged a server down to get our order and water. We requested to get our appetizer and main meals at the same time but this did not happen. We got our appetizer and one of the entrees but we did not get the second entrée that we ordered. We followed up with the two servers that were working at this time but neither one went back to the kitchen to check on our order. After a half an hour of waiting for the second entrée, we flagged a server to follow up again and informed her that if the entrée was not coming, we are no longer waiting. The server had the nerve to tell us that she was not our server and she shouldn't be the one we should follow up with - but she was the server who took our order! The second entrée came but we were so fed up with the lack of customer service that we just decided to cancel this order and pay the bill. The server who got the bill for us did not even apologize for the mistakes that were made and made attempts to rectify the situation. It is unfortunate because the food is delicious but customer service is a huge turn off for this restaurant.
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