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  • Expectations fall short as the name Venetian should be representative of both the culture and art of the inhabitants of Venice. Yes, the decor represents well but when mixing in the aspects of hotel services the hotel fails. Checked into the suite to be placed by the hotels a/c units. Loud clanging sound could be described as metal shopping carts being thrown from the top floor. Only option given was to move to another room and pay the extra 50.00 per night for a view of the swimming pool and construction. Both room service and house keeping averaged 2 hours past promised times (average time). Calling the front desk was just as challenging to speak to a live person. Various items broken in room or not cleaned such as lighted mirror or mold in the shower or the dust on the toilet phone. Not sure why you need a phone in a closet bathroom. Maybe so you can call housekeeping when you run out of TP? Staff never seemed concerned with the issues. From what could be seen the hotel is beginning to show the stresses of age and poor customer service. With the many choices in Vegas you may want to seek one that takes care of their customers rather than moving them through like cattle. Mooooooove onto the next hotel.
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