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  • I am a supporter of local businesses, and have supported Monte's since they opened because they are down the street, mom and pop, and have an appealing menu, even if it is somewhat limited. Today was a different story, today was the last time I give this place a chance. Ordered baked ziti with added meatballs, hubby ordered the Italian sandwich, 12 bone in wings and tiramisu. Ziti was flavorless, tasted like tomato sauce with cheese, wings were burnt to oblivion and fries that came with it looked and tasted like they'd been in the window for an hour. Tiramisu was frozen solid. The only thing that was half decent was the sandwich. I called them back to speak to a manager and a woman named Julie proceeded to tell me she was going to defend the restaurant and that they cut their desserts while frozen so they get to us perfectly thawed. Not only did she not listen, she did not care that we had a terrible experience. I will not be returning, nor am I willing to waste our hard earned money on a place that is ok with giving sub-standard customer service.
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