Used to eat a chicken salad bagel with everything and coffee here a few years ago and drove by and with mouth watering stopped by to have one - maybe 40 percent less chicken salad than in the past and the culture and ambiance just seemed dormant - people were taking orders and serving and going through the motions but it seemed lifeless - the self serve coffee area had run over coffee on the counter and used sugar packets and straws on the counter maybe 5 tables or countertops not cleaned from past patron just seemed like a ship without a rudder - odd to see a chain without consistency and not cleanly - very surprised - sandwich tasted very good and price was fair