Place has really gone downhill by this latest experience. Ordered a simple chicken salad on white bread at 11:30 am. It was a comedy of errors beginning with the staff talking to each other about someone running all the hot water out. Another woman came in to pick up a special order that hadn't been done. The card reader wouldn't take credit cards, the coffee was out, they made the sandwich on wheat instead of white, the pepper shaker was empty and there was only one in the room, and most of the chicken salad, which was supposed to have artichoke heart, was inedible because some one included the tough outer leaves. I like this place. I really do, but on this day (I tried to treat my wife to lunch) they dropped the ball. To be fair they very graciously refunded the cost of lunch. Bravo to them for that. I reviewed this place in the past at 4 stars. Today not so much.