I phoned in to inquire about the stock of an item. After being put on hold for a bit, I was told it was in stock; I asked to have it set aside and was given the OK. When I arrived at the store later that day, I was told that there was some sort of computer error and that the item was in fact out of stock. Mistakes happen and all, but the item was clearly never set aside; if incorrect information is given to a customer, that customer should be contacted and notified.
I was there a few days beforehand with a friend; a different staff member seemed quite knowledgable and enthusiastic to talk about bikes. Overall I see that there's passion at the store, but as it stands, I doubt I'll come back.