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| - We found a Honda CR-V listed on their website at $13,200. This was unheard of - all the other listings were $16K and above for the year, model, and trim with the same mileage. We got excited, piled ourselves into the car with our 18 month old, and went to check it out. We got there, test drove the CR-V with Vicente, and really liked it! The Carfax was clean, the miles were low, and the car was in fantastic condition! So we went inside to work out the price. I have a Honda Civic that I LOVE - it's paid off, runs really well, and I have an unnatural attachment to it. They asked if I wanted to trade the Civic in for the CR-V and I said no. We went back and forth and they kept pitching offers at us with and without the Civic included. They first tried to offer me $1K for my Civic - laughable! Then they upped it to $2K - still hilarious to me! And that was their best offer! AND, they did not adjust the cost of the CR-V out the door at all. I continued to tell them that my offer on a $13,200 sticker car was $14,500. They started at $18K out the door and I said absolutely not, and upped my offer to $15K out the door. $1800 above the sticker price is MORE than enough for tax, title, and license. They had all these other fees tied to the total - document fees? I know these additional fees can be waived because I have two friends who work at dealerships, and they continued to sit there and look me in the face saying they couldn't waive any of the fees. They kept "talking to someone else" about the price and coming back out with no numbers lower than $17K. I continued to tell them that I was ABSOLUTELY not going to pay over $16K for the car and they continued to jerk us around, adjusting the cost of the car and upping other costs so it STILL came out to $17K or more. All this time, I had my 18 month old son there, restless, bored, tired, hungry... just ready to go. Sure, maybe my 18 month old should not have been there, but we needed to try the car seat with him in it in the car. They just had no consideration for my time or situation whatsoever. I don't know what part of "no Civic" and "I'm not going higher than $16K" they didn't understand, but they wasted FOUR HOURS of my day with their back & forth games. We wound up telling them that their numbers were way too far from ours and leaving. I cannot believe that they had a vehicle listed at $13,200 on their website and on Carfax.com and Cars.com and Cargurus.com only to expect to make no less than $17K on it. Anyway, we wound up going to Camelback Mazda, VW, and Subaru (Camelback Difference) and got the same car with only 10K more miles on it, but with TONS of upgrades - dual a/c zones, leather, better stereo, better maintenance records, etc. - for $15,700 out the door. No games, no haggling, no tricks, no stupid document fees or anything other than tax, title, and license. I would recommend Camelback Difference over Pinnacle Nissan any day of the week. I am nothing short of disgusted with the sales people at Pinnacle Nissan.
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