I recently had a Custom Makeover at this Sephora. I'm such a newbie when it comes to makeup and I was really happy with the person I was paired with. She knew how to explain makeup application in a way that I could understand and didn't laugh at my inexperience. I felt comfortable asking her any question I could think of.
I've visited this location multiple times, because I live nearby, and when it's crowded it definitely seems to stress the employees out. At those times, it's hard to get real help so I just avoid this and go when it's not crowded. Otherwise, the staff have always been super helpful! And the store is always clean.