| rev:text
| - Since I had a wonderful experience at the restaurant located on Queen St. I figured this place would also provide exceptional food and customer service. People may have different experiences and opinions, but this is my experience and my impression/observation:
It was around 4:50pm on a Sunday late afternoon when we arrived at the restaurant. There was no line, good music was blasting, we were greeted nicely, and I we sat down in less than 20 seconds.
Atmosphere 5/5. Very hipster vibe. Atmosphere definitely aimed for mid 20s-30s crowd and it was quite interesting how the restaurant was built. Rails were made out of metal bars, the bar has eye catching lights, and alcohols were displayed nicely. The walls were filled with decorations that you can't help but to look at them over and over again. There were tv's set up for you to watch music videos as the DJ (very gorgeous if I may add) spun 90's music. You can tell everyone was having a good time jamming to the music, many laughs were shared and overall other people were having a good time.
Food 4/5. What can I say, food was good. Prices were affordable. It was a decent size of food- whether It'd be an appetizer or an entree. It was great. Some food were too much sodium, too spicy. But overall, with the asking prize, it was satisfying.
Customer Service 2/5. It might've been me or the waiter was having a terrible night but this part of my experience was extremely poor. We waited for 20 minutes just for our waiter to come around to get our food ordered. I ordered "my-chy bowl" (apologies for mispelled name)+ white russian, my partner ordered nacho for one+ chicken wings+ guiness, and my friend ordered nacho for one + white russian. The bartender had immediately made our drinks (koodos!) And placed it on the left side of the bar for our waiter to grab our drinks. Our drinks had arrived 15-20 minutes later. Our food arrived 45 minutes later, however the waiter had brought two nachos for one and chicken wings. The waiter apologized for the incorrect order and had reassured me that my food (my-chy bowl) was coming shortly. I do understand that people make mistakes. As I have been in the food industry back in the days, I understand that incorrect orders are likely to happen. I was quite understanding and waited for my food to come.
When you're hungry- YOU'RE HUNGRY. You get antsy, you get HANGRY so to speak. My food arrived another 25 minutes later. The waiter had apologized and informed us that people at the back were backed up and there was high volume of food orders coming in. This is where I had a BIG ISSUE:
1) You don't blame the chefs. They didn't take the order. When the order comes in, they do it- plain and simple.
2) Accountability: is it hard to say, "it was my mistake, I apologize" - OWN the situation.
3) waiters eating: the whole entire time, i was watching my waiter. I watch him eat as he works. If you're going to nibble on something, don't do it where customers can see you. That's a bad habit.
As I have mentioned before, I have been in the food industry. I understand how tip is a reflection of your service. I did not appreciate how I still had to pay for a food that I waited for almost an hour and on top of it all, I had a very poor experience. I would've still given a tip; however my partner was paying at that time. No tip. Not sorry.
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