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  • This place has the potential to be amazing. I loved our suite. The customer service is atrocious. The manager doesn't come in till 11am? Are you kidding me? I have a list of customer service issues with this place. The manager did email me but he never followed up with a phone call. - Our breakfast in bed was never served -Went down to the cafe to eat and there were a few drunken men shouting at a baseball game. ( not a very nice ay to wake up in the morning) - The bartender snapped at my husband when I asked for a new espresso to be poured. It was look warm and bitter when served to me. -The waitress forgot our order - Dinner room service was supposed to take twenty minutes and it came in over and hour - A/C was freezing and the remote to turn it off was broken - My husband went down to get me a blanket. They told him they would bring one up. Again over an hour to get it. - Called three time to speak to a manager and was given the run around I will say the free bottle of champagne we got as part of booking a suite was tasty.
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