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http://www.openvoc.eu/poi#funnyReviews
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  • I remember visiting this location when they first opened during the holiday season and purchasing a necklace for my fiancĂ© totaling $800. The staff that worked during that time were great and very friendly. Fast forward to about a month ago I had purchased a watch that we decided we didn't want about 10 days later. They have a no hassle return policy for I believe 30 days. It was purchased at galleria mall location but happened to be on this side of town so figured I'd return it here purchased on my Kay credit card. I had a similar experience to the other reviewer Kathryn when it came to a return. A much older lady assisted us upon entering friendly at first but demeanor changed once it was apparent we were returning an item and not purchasing anything. Went through what felt like an interrogation with this woman to return the watch. "Why" "want to pick something else out? " Then said she wasn't sure she could return it because we "took links out of it and tampered with it" Never touched or wore the thing it was in the case the whole time but thanks for the accusation. Thankfully, another woman working the counter overheard and jumped in and said the return was fine (I assume a manager/supervisor). The older woman didn't provide good service at all and even when authorized to do the return was very worried and hesitant about doing a return under her name.
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