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  • I understand now why they have 3 stars for rating...The drive thru service is AWFUL , I don't know if a "friend" of someone was lining on their car behind me the fact is that they got their order before me, and leave before I did or even I get an explanation. And then the person doing line behind me got upset because he didn't have enough space, and honk the clacxson to get out from the line...hello!? Who told you you need to be too close to my car? So we are on a Friday with 100 degrees doing a looong line already and waiting for a while, then hey I don't remember when this place stop being a fast food drive thru? I had on my car my 2 little kids, the reason why I choose a fast food drive thru service, one of them sleeping and the other one decided it was time to ask mom to use the "toilet" while waiting, and how do I explain to my daughter when she asked why others are leaving and not us if we were first...of course she was right and of course she also had her own priorities at that moment...So Portillos you are very lucky that she hadn't an "accident" inside of my car while waiting. When I complained they told me most likely that order (behind me on the drive thru) was a salad...really? So that give you the right to skip me in line to receive my order? Hey I started to line first, they took my order first. This a fast food spot I didn't ordered a Pizza! Gosh the hot dogs and hamburger I got must be so special and unique uh? Let me tell you they wasn't. So since when the order of doing line and waiting for your turn disappeared? Sorry I didn't get the memo, Noooo an offer for a chocolate cake slice after I complained for the poor costumer service, it's not enough... keep your desserts, I will write my reviews wherever I can.
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