I don't know what happened at LOFT but lack of customer service training is my only guess.
I frequent the store often, I purchase online often. I have a credit card for LOFT. I'm a regular, ok?
I walked in today in workout clothing, as we women often do. I also had wet hair (in a bun). Typically I am greeted, given the specials, my items are taken to a fitting room & they ask my name. Not today. Three salesladies ignored me. I gathered the items I wished to try on, I took them back.
As I tried things on, no one came in & asked how it was going, if I needed a size. No one asked me if anything worked out. I got a hello from one when I exited the fitting room. Not even eye contact when I left.
This is when I decided I'd put the 4 items that worked well on the rack. My business was clearly not needed or wanted.