I bumped my review up to a 4 because my oral surgeon clarified that the x-rays weren't done poorly - I just needed a different kind of xray in order for him to have the correct information. He also reversed the $250 charge because that was a tiny error, it was meant to be credited back but never was.
I still wish the hygienist had been a little more cautious with her choice of words about me needing orthodontics, and I wish that I had been able to contact the office a bit more quickly - but overall I did want to bump this up to a 4 because the x-ray situation was explained to me.