Terrible Service! I went here last night to try and get my car appraised. I had never been to carmax so I didn't know what to expect. I walked in and was passed up by several employees who never greeted me or asked if I need help. I found a counter that said info so I walked up there and talked to the girl. I was added to a list on the computer and told to wait two minutes. 30 minutes later I receive a phone call from an out of state number on my cell phone. (I wasn't told that I would get a phone call by the way.) The person left a message saying he's from carmax and he was ready to do my appraisal. Why couldn't they just come get me in the waiting area? I called the number right back and got no answer. I left a message asking that the person call me back and nothing. I went back to the counter where I originally signed in and I was ignored at first because three employees were busy talking to each other about the deals they just did. I finally got my turn and told the guy at the counter that I missed a phone call from them and that I had been there the whole time. The employee checked the computer never making eye contact with me and said that I was not on the list. I explained that I watched the other employee enter me into the computer to which he and the original girl I dealt with answered "did you get a phone call" I said yes and they answered "well you should have answered your phone". I told them you guys are ridiculous you're just wasting my time.
These people act like they are doing you a favor when they make plenty of money from the transactions they do here. I have never been to a dealership where they treat their customers with such disrespect! This was my first and last time ever trying to deal with Carmax! I know this one little persons opinion doesn't matter to a big corporation like Carmax but maybe it will help someone else save some aggravation. Don't go here unless you like being mistreated.