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| - For being in the top third area code for Summerlin it is a shame the company and its management don't act that way. The property has the most grass and trees than the majority of the complexes around and the neighbors are good. They should be with the kind of rent they're paying! It's a dream complex to have if the the owner, OLEN, really gave a rats ass.
The company hires management for a very short amount of time. They last maybe six to eight months at most. Management has no control whatsoever in the decision making process. If you need something done...forgettaboutit. Leasing agents are here to fill apartments, cause that is the only way they make money, and management is here to collect your rent. That is all the company allows them to do. They management stays long enough to piss off every resident due to disrespect and disconcern. I wish they would just be honest with residents and tell them I have no authority. I am just here to listen to complaints. Smile and nod. No customer service ethic in the least. In a community like this, the neighbors don't want to see the maintenance man (they have continuously given permission to enter to fix things in their home) hauled off in handcuffs!!
It is a gated complex. Awesome! However, management will tell you they are not "security gates" which is why they turn a blind eye when they are broken and don't close and are being repaired for 6 weeks. In this one particular time frame, we've had a stolen vehicle make its way into our community where three individuals camped out in one of the front parking lots during the weekend. When Highway Patrol finally traced it to our complex, we had Highway Patrol pull weapons out on the car on a bright afternoon at 2:30pm while residents and children strolling about. While we are on security, there are constant break ins on the downstairs apartments. The doors are easy to kick in. The "thieves" obviously aren't career criminals because the items they take are frivilous. The company has yet to address the issue. When helicopters are circling over your apartment complex multiple times with searchlights... I think you should do something... but they don't.
Anyway. If you are thinking about renting here, talk to a neighbor first and then decide. I've read the reviews on this site and they are pretty legitimate complaints. A direct result of how management can piss off even the nicest people. I would recommend the other complexes in the same area; companies other than OLEN. (ie: Tuscany, Belvedere, Altessa) or rent a home.
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