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  • (Update) I had originally written a great review as in the beginning Ryan was great. However, that did not last long. We were in the process of selling our house and paid Ryan to do some leak repair work, replace a burned out spa light bulb and we prepaid for one final service to make sure that the pool was in top shape before the new owners took possession. Problem #1: Ryan had replaced the light bulb in the spa, but the day before closing on the house we received a call from the buyers realtor telling us that the lights were not working again. We called Ryan and he stated he would not be able to get out to the house to fix the problem until the day after we were to close on the sale! This was his repair that had not worked! So the night before closing I had to replace the bulb myself in the dark working by flashlight! When I disassembled the light housing, I found that the bulb itself was broken. The cause of this was either he had tightened the bulb too much and broken it, or he had installed the incorrect bulb (it was too high of a wattage). I am inclined to believe that he twisted it too hard as it was a cracked bulb and not shattered. Either way, he knew our tight time table, had been working with us for a month or so on the pool, and did not make it right. I should not have had to repair it myself after paying him $85 to fix it. Problem #2: We had prepaid to have one final cleaning performed and had scheduled it 2 days prior to the closing. Ryan did not show up, nor did he call. When we we called him to report the spa light was out and to ask about the final cleaning he claimed not to remember that we had prepaid and scheduled the cleaning/chemical service and stated that he could not get to the house until the day after we were to close. This was obviously too late as we would no longer own the home at that point. Bottom line: We paid for a light repair that was not done correctly and we had to correct the problem ourselves, and we paid for a cleaning/chemical check (service) that we never received! Ryan did some good work initially, but that good work was quickly overshadowed by the poor final days of our need for service. I feel that a refund for the light repair and for the prepaid service should have been in order, however this was in September and not once did we ever receive another call from Ryan.
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