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  • Horrible customer service, DO NOT TRUST THIS COMPANY! THEY LIE TO YOU! We were in the market to purchase a new home but needed high speed internet. We called charter to check on if they offered service at a home we were thinking of purchasing. They said they did! We bought the home, Charter sent out a tech to install the service (on the wrong day, another thing they screwed up). The tech told me no service was available but that it was supposed to be so they sent out another crew to do a site survey to guarantee if they could provide us service. The second crew came out and Charter told us they could indeed provide us service. Again they sent a tech out and they could not provide us service. We purchased a home based on information form these people! They have offered to do nothing to fix this situation. They are an extremely unethical company. They have received a warning letter from the State of Wisconsin Department of Consumer protection over this. I hired a lawyer to see if we could work out some form of compensation regarding this issue as no wired high speed internet is available at our home. Their lawyer would not even return phone calls or correspondence from my lawyer. Please do not use Charter if you can avoid them, they have caused us nothing but MAJOR problems and are willing to do nothing to fix them.
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