Einstein has fast service. They are often looking for ways of expanding their menu and changing things up. They try to stay up with health trends like bringing in the avocado toast. They offer smoothies and juices in addition to coffee. I like the people there. But I have 3 major issues. The first is the biggest so I will start with it. How dare you charge 10 cents extra for people to make their bagel thin. You lose approximately 1/3 of the bagel which should make it cheaper but oh no, you have the audacity to charge more for it. I'm ill over this because more than anything it punishes people for trying to save a few calories and in their minds maybe be a little healthier. That is a low blow and I for one am livid about it. That practice must change immediately. 2) you charge well over $2 for a fountain drink which is a mockery. Basically you're charging a fortune for a damn cup and that is just not ok. 3) the pumpkin cookie you got rid of that used to come in the fall is just about the best tasting cookie out there and I'm sad that you got rid of it. Thankfully Walmart has a decent substitute that is far cheaper. Hate to harp on the money thing but you guys went way too far charging me more for less food. WRONG.