First off - good burger & the BEST fries (smashfries.)
We stood in line for a very long time. It took 5 minutes before the first person in line moved through. I was hoping she was just a difficult customer, but the next person took even longer. The one and only gal working the register was making the shakes - so that was a real problem. Meanwhile, the person running food was just standing there - she couldn't have run over and helped? One employee was walking around - not sure what he was even doing because the tables were all dirty. I got a napkin and cleaned off a table for myself. Seems like they could have used their people better. And the guy in the kitchen yelled something - not sure what it was, but sounded angry. All the employees were not very friendly - until we were leaving.
On the upside, the food came out faster than I expected given the wait in line, and the guy who was wandering around was pleasant and helpful as we were leaving - getting a to-go box, busing the table and such.
Good thing this is located in Desert Ridge where you will get a line of people no matter how poorly you treat them. I would never drive to this location.