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  • I booked Suburban Express just because I had a discount coupon from them. I had come in from out of country through an international flight, so had a lot of luggage. First surprise was that it doesn't cater the terminal 5 on O'Hare where all the international flights come in. So I had to drag all my luggage all the way to the bus/shuttle area. About 10 minutes before the scheduled departure time, I got a call from them telling me that their bus coming from Champaign had broken down and it's gonna take them more than 3 hours to get it fixed and reach there so I better make some other arrangements. The guy on the phone told me to get Peoria Charter (which was coming in half an hour) and they would match the price to refund for the ticket and also give me a coupon for a free ride. I had to scramble to find an ATM to get cash (only had credit cards with me) since Peoria's online bookings were closed. Only barely made it in time to catch the bus. After this, I have called three times, emailed twice to get the refund but nobody picks up in their office and no reply to my emails either. Really unpleasant experience. NEVER RIDE WITH THEM EVER. All the rest of their coupons are in the dumpster now. WHY YOU SHOULD ALWAYS RIDE WITH PEORIA CHARTER even if you have suburban coupons? 1. They will pick you up from the international terminal 5 without you having to go all the way over to terminal 2 which is like a mile away. 2. They always pick up their phones 24/7 and their customer service is awesome. 3. They can drop you in downtown if need be. 4. They don't pull any dirty tricks like suburban scumbags and treat you with respect. 5. Have you even read what terms they have written on suburban tickets? Suburban people are totally retarded. TLDR - Their bus broke down, had to buy peoria charter ticket at the last minute and they didn't even refund me. Edit: In response to owner's comments. I am not Michael but I don't blame Michael for doing what he did. I haven't used any abusive language and nobody ever picked up when I called and still you are blaming me. This is the email I got from Jennifer from your office. Hello, Unfortunately, the northbound bus which becomes your southbound ride has experienced a mechanical failure. We expect that we would be able to pick you up at ORD about 3 hours late, but doubt you want to do that. Instead of waiting, we'd recommend that you purchase a ticket from our competitor. Peoria Charter departs from the bus/shuttle center at 8:45 pm. We will provide you with a full refund and a coupon valid for a free-one way ticket. We apologize for letting you down. Rest assured that we rarely experience breakdowns. Please reply so we know you received this message. Regards, Illini Shuttle" This email was sent at 8.13 PM. So you can see that the next Peoria was indeed coming in half an hour. This was my first time riding the illini shuttle and a thoroughly unpleasant experience. I did 2 follow up emails in reply to this and also called 3 times during normal office times.
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