Overall we had a very good experience. We were picked up at home and brought to the Glendale Ave office. We did have to wait for service but all turned out okay.
They gave us a Dodge Frontier SVU. It is not good if you are anyway impaired with movement getting in and out of a vehicle. There is NO hand holder above the door.
When we returned the car they offered to take us somewhere but we had arranged for a pick up.