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  • Much to my dismay, I am updating my previous review simply because of service issues we experienced on more than one occaision. We are Uptown residents and have received impeccable service from the finest of restaurants to the most low-key dive bars. Thanksfully in Uptown Charlotte, good service is a standard. Which made one visit to Basil particularly surprising. We went on a Saturday night after previously making reservations. From the start it was obvious our server was much more concerned about the large party seated next to use rather than our table of two. Whlie understandable, the service declined as the night went on. He forgot drinks, put in an appetizer so late it actually came out after the food arrived, and made our presence in his section seem like a major inconvenience to him. On this occaision we asked for our check (it arrived 20 minutes later), tipped the 15%, and left. For future diners, this particular server was an older gentleman with a pony tail, avoid at all costs (especially if his section is "busy'). Our next visit was again on a Saturday with a few friends of ours visiting from South Charlotte. They had never tried Thai food and we knew Basil was the perfect place to get them started. Bad decision on our part, we neglected to make a reservation on a Saturday night. However, a wait was not a big deal to us because of the fabulous drink menu. Our plan was to arrive, put on our name on the list, and the move to the bar for basil rolls and martinis. Clearly, this was not the case. Upon arriving the hostess was very short with us, informing the wait was 1 hour and 45 minutes. She made no effort to seat us at the bar or offer any accomdations while we waited. To move us along even more quickly, she spoke to the people behind me once she was "finished" speaking with us...while I was still standing there. We left and decided on Roosters, which was delicious with impeccable service as usual. We still love Basil, but will be ordering takeout from now on.
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