We have come here many times over the years and have always encountered friendly and knowledgable staff. One time we brought in our German Shepherd who had been diagnosed a week earlier with a tumor that was growing by taking his blood. We knew he didn't have long left to live but kept him home because he wasn't suffering. Well we knew when his time had come when he collapsed. We rushed him to the emergency animal clinic. Someone met us in the parking lot as we were carrying our 100 lb dog and they took him to the back. We waited in a separate waiting room and we had a chance to say goodbye. The vet, vet techs and front desk staff were sensitive and sympathetic. We've had several end of pet life visits here-they always seem to happen in the middle of the night. During some of the hardest times of our life the staff has always been professional as well as sympathetic. They always send a sympathy card afterwards too. We've also been here several times for less dramatic problems and always had good experiences. Highly recommended.