I've given up on this place after giving it many chances.
Strike 1: black mold in my pasta salad. Somehow they didn't have a system in place to throw out old pasta salad so there was lots of it. And the guy checked the rest of it in the fridge and noticed it all had mold, but only after I pointed it out.
Strike 2: Burned the milk in my latte. If you don't know how to make a latte without burning the milk you just shouldn't make lattes.
Strike 3: Blasting death metal music. Like the gross kind where they're just screaming with their throats. Maybe this wouldn't be a strike for you, but yuck.
Strike 4: Flies. Everywhere. The belligerent kind that keep going into your glass. Maybe I shouldn't blame this on them but given that the place was a bit of a mess--couches, carpeting, etc. were full of crumbs and it wasn't like they were busy--I'm not giving them a pass.