The food is always great here. I'm using the rating for the poor customer service. The front desk staff is always busy socializing vs taking care of customers. Wether it's about what time they are off or how it was working their pf chengs second job. It even gets worse when I have to speak to a manger just to take my order over the phone. Management is great overall and nice people. But they need to spend more time supervising the front of the house when it comes to customer service. Especially during rush hour. Have more staff who are ready to work and serve. I don't need to hear about if Chris should shave his head or keep long hair. Or how Gabrielle and Candice talk about how a customer who called in and has a reservation at 1pm is "so irritating" all this going on while I'm waiting up front like a dummy waiting to pay for my $100 take out order...