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  • Ok, so I've been a loyal Pei Wei customer for years & just yesterday I was told by a kitchen line cook named Loren, never to return to that restaurant on McClintock or she would call the cops because she claimed that I was harassing her employees, when in fact, I called earlier that day & left a message for Loren to return my call to resolve a reward point issue, however, she never returned my call. I've been trying to ask for help & no one cares to address the problem, so Pei Wei's idea of a resolution is to tell me to leave the restaurant because they refuse to help me & they apparently don't know how too. Really, Pei Wei? You people have stooped to the lowest level of bad customer service. Mind you, I told Loren that a few days prior, I was there to pick up my food & I over heard the kitchen manager tell a server not to answer the phones & just take care of the front. Are you kidding me? The reason I showed up to complain is because I was trying to get through to order, as the phone rang off the hook several times & to let management know that one of their servers did not add my reward points. Why on earth does Pei Wei offer the rewards program if management & servers are not trained to resolve reward point issues, but if a paying customer complains that the cashier forgot to add a customer's points or if a server was rude, an order was wrong, a customer is considered a nuisance, so they should never return to that restaurant? Pei Wei, stop shifting blame on customers for your employees' bad behavior. I've been ordering food from this location for over 6 years & the customer service has deteriorated quickly. I've also noticed that you have a high turnover, which explains why I see new faces every few months. Whatever is happening internally at your restaurants, are affecting your customers, especially reading other complaints on Yelp. How dare Loren threatened to call the cops on me & tell me never return to this restaurant for trying to resolve my reward point issues with the restaurant? Who is she to make that decision? I will be calling the corporate office to complain about this location for bad management & bad customer service.
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