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  • This is the worst place I have ever had to deal with EVER! The other one star reviews are accurate if they don't get it right the fight time they will be rude to you and give you a run around. I was so excited when I found a dress I really loved. I went to pick it up, I was thrilled. I was going to leave it in the bag and wait until my wedding to put it on as I didn't need alterations. But then I thought maybe I should make sure it fits as nice. Im so very happy I did because it was a mess! Opened the bag up and found someone with dark black makeup, red lipstick, and black mascara had tried my dress on and had even ripped it on the inside. I called David's bridal that evening really upset. They said bring it in. I let them know someone face was on my dress. They said they would clean it. Why on earth would I spend that much money for a used dress? I figured I would give them a chance to get it right. Go back a month later. Got stuck in traffic two minutes until close. Pick up my dress. Guess what is still on the dress. Makeup. Called the manger wanting my money back as I was tired of traveling 5 hours and by this time I was up to five trips ( that's 25 hours ) in a car in traffic. She said no I will talk to my regional manager. Who said no. And head office said no. I guess everyone is on the same page of ripping people off. The tags are still on I have no worn it and I'm tired of driving. I feel a refund is warranted at this point but they will not give me my money back. I am tired of this place and diving. They can replace the dress or go in many other times to get a dress. Why?? It should have been right the first time for a business that is selling wedding dresses. This is crazy. No one takes the time to look at the dress? That is your hand picked team not doing their job I do not love the dress after running all over dealing with all this. Oh and I was told the manager would call me by 5 pm sharp. 5:20pm she called and then said they would call the next day by 5:00pm and I got no call. Then the head office letting me know they are a no refund kind of business over a voicemail, well that's great thanks for sending it right to voicemail. I'm so sorry no one can do thier job. Even the manger can't write down where the stains are properly or take the feedback. I told I looked at it quick you may want to check it more. She even said why did someone hand you a dirty dress. Again I have no idea? I wish I could go somewhere else. That would be the only thing that could make me happy. I wanted a stress-free experience and this has been such a headache! It should have been one trip and done. I was going to get 4 of my bridesmaids dresses there and after this that's a big no! Do yourself a favour and go elsewhere! Buyer beware!
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