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| - Extreme disappointment in the manner in which my transmission leak was(not) handled.& months have passed and the mechanic Kevin has been out here 3 times and the hoses he allegedly repaired are still leaking. I spoke with the owner Steve 4 times and he apologized and called the mechanic (Kevin) numerous times who is not responding to my calls or even the owners call. He did agree to reverse the entire credit card charge of 273.00 while I was logged into Capital One. I have been unable to drive my car for 7 days due to the negligent work Kevin performed and am afraid to drive the car still as the leak is even worse and my transmission could be ruined by driving it.(my garage floor is covered in transmission fluid as well) . To be fair he agreed to waive all charges(273.00) which is the fair thing to do and I logged into my Capital One account while I had him on the phone and disputed the charge for services not rendered and selecting the option that owner is not disputing the charges and advised him that I had completed the dispute and stopped the charges per his agreement/word. That is fair and appreciated, yet then told me I would have to now work out a price with the new mechanic he was sending out between 3 and 5 today??? This is a strange dichotomy as he agreed to waive all charges, yet now expects me to work out a price with another mechanic he would send out. I feel like the entire cost should be absorbed by the owner as I have been without transportation ALL WEEK and the leak is worse now than it was before the work began on my car. He told me that he could not do that as they had to be paid as they are independent contractors even though he is the company owner. That may be the case, but to be fair it is not my responsibility. I have been more than patient as the mechanic apologized on Monday, Tuesday and Wednesday and told me to call him if there were any other problems. The bottom line is my car is still not repaired (the leak is actually worse) and now I am being asked to work out a price with another of his employees? I am now going to have to make arrangements to get a ride to my dr appt this afternoon as well as find someone to repair a leak that is still not repaired after waiting a week WITHOUT TRANSPORTATION. I am extremely disappointed as I will have to find another mobile mechanic company as I am disabled and driving is a considerable challenge.(Going to dr appts and the grocery store are the only times I drive as I live alone and have no choice. I chose this company due to all the positive reviews, yet my experience was the complete opposite of the positive reviews. Again, I appreciate Steve(owner) agreeing to reverse all charges, but I am still unable to drive my vehicle. I wish things had worked out differently as Kevin presented himself as a very competent and professional mechanic; sadly this was not the case. I am having my vehicle towed into a brick and mortar shop tomorrow (85.00 tow bill using AAA) as I am afraid of further damaging my vehicle and will update this review once my car is repaired. I was impressed by the majority of positive ratings and am disappointed that my experience could not have been a 5 star and completed in one day as agreed.
UPDATE. 6/7/ and 08/01 After having my car repaired by a brick and mortar shop, for 398.00, I have been hospitalized since March 7th .Upon returning home, I was advised by my family in Dallas that my Dad had been diagnosed with pancreatic cancer and was going into hospice. I returned last week and while going through my mail, Capital One advised me that the owner was now disputing the charge of 273.00 which he had agreed to reimburse me since the work was never completed (the leak was actually worse) and as stated above, I had to have the service performed at a brick and mortar facility. I am extremely disappointed that the owner agreed to do the fair thing and reimburse the charge of 273.00 since the work was never completed and his technician never returned my calls or the owners. I am contesting the charge once again as the owner decided to recharge me 3 separate times despite Capital One reimbursing the charge on March 1 after apologizing and assuring me he would refund the full amount I was charged on February 7th. This is a sad commentary on their business model as my statement showed that my refund was processed per our conversation on Feb 7th.
UPDATE 1/4/18 Despite numerous calls to owner and submitting documentation showing the work described above was never performed, I have still not had the owner honor his word regarding refunding the disputed amount of 273.00 Also, it should be noted that I paid up front in good faith as I was told that the parts would have to be purchased. The owner is a spineless liar who assured me he would refund my cc charge, I have reported them to the BBB as well. STAY CLEAR OF THIS CLIP JOINT and go to a brick/mortar service that is ASE certified.
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