They inspected my car then sent me a text with pictures and videos of my actual filters. They seem honest, knowledgeable and didn't try to upsale me. It's really a no pressure shop. When any of the staff walked by me they all said hi. As far as the little perks: clean bathrooms with toilet seat covers a changing table for babies and a cabinet for your purse, a refrigerator with free soda and water. In the waiting area there's tons of snacks (healthy granola bars, fruit snacks, rice crispy treats and nutri-grain bars of all flavors). The waiting area has a glass window to the shop and women's magazines. They also have a refer a friend program. Over all this is a great place and I will definitely be back!