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  • I called Amberlee S. per her request and she was very unhelpful. I explained I went in for an oil change and left with a Check Engine light and a broken part (oil pressure sending unit, I paid $272 to fix) on my car. She took no responsibility and stated that she read the records and stated the techs used the correct oil (an error generally consists of a mistake being made ie tech states they used the correct oil but the wrong oil was used) She had no explanation as to why I left with a Check Engine when I did not have one when I arrived. Bill Luke does NOT stand behind their work. I will never do business with any Bill Luke dealership ever again for any reason. I told Amberlee if they wanted to make this right to refund the $272 I paid for the part Bill Luke broke. Pretty silly to let a customer (that spent close to 30k on his vehicle) walk over an error they made but hey I'm sure they have plenty of other customers.
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