| rev:text
| - I have been to this Babystacks two times now. I assumed that my first time coming was a fluke and that maybe they were understaffed that day, but today I returned to find exactly the same scenario.
When we (party of 2) arrived, there was only one person at the front counter ringing people out and no host/hostess. We stood there for about 2 minutes until another patron walked in front of us and signed herself on the sheet. As she was finishing up, someone else walked up and took our names down. We asked if the counter was first-come, first-serve or if you also had to wait for that. The host told us he had to ask the other parties on the list wanted the seats or not first. He never asked anyone and the seats remained empty, along with several other empty 2-person tables. About 10 minutes into our wait, a group of 3 guys came in and sat themselves at the counter. Nobody stopped them or even glanced their way.
When we finally got seated, they seated us and the party before us, which was also a group of 2, in two separate 4-seater tables. There were at least two smaller tables on the other side of the restaurant, and I am certain they were already cleaned, because we watched them clean them. Why seat us in the bigger tables and perpetuate the incredibly long wait this place always seems to have?
The only saving grace of this place is the quality of the food. It is very good. If it wasn't, nobody would wait as long as you have to at this place. However, they need to make some serious changes to the way they send out orders.
When we finally got our food, about 20 minutes after we ordered, neither of our sides were included. They were going to be a few extra minutes. After we had both completed our main breakfast, still no sides. I got chocolate chip pancakes (which are just chocolate chips on TOP of pancakes, by the way) and the other person got toast. When they finally came out, the toast had definitely been sitting out. The first time I came, the situation was exactly the same, but the waiter had apologized and said the kitchen was behind. Understandable, but apparently their kitchen is ALWAYS behind. They seem to need more staff.
All the while, I never got a refill. The table behind us was seated after us, had their order taken before us, had paid, left, and been reseated well before we were able to leave.
This location really needs to learn how to manage their volume. It's never NOT busy. They need to staff accordingly.
Speaking of staff, everyone is very friendly and nice, but it's not enough to make me want to go back when there's Rachel's Kitchen in the same parking lot and a plethora of other breakfast joints just 5 minutes away.
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