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| - It really breaks my heart to have to write this review, but people need to know. I was given a gift certificate to this place for my birthday which included a 30 min facial, mani & pedi (Serenity Package). Being fairly new to the Cleveland area I was excited to find a place which I had hoped to become a regular to. I'm going to break this down into parts.
Facial
There isn't too much to say about this. It was nice. Emily that tool care of me was pleasent. The facial also included a neck/arm massage. She applied the right pressure and was always gentle on my face. Nothing spectacular stood out. Overall a decent facial, but if I personally had to pay -- I'd search for better.
Pedi
The layout was unique in this building. I did like the feel of the place. I won't name names here just because this is where it all started to go down hill. My toe nails were cut down to the skin. After cutting she then asked me if the length was okay. Normally they ask if you even want them trimmed, but she went ahead and decided that for me. She did do a good job with the application of the polish on my feet. The scub went up mid calf, if that. Not sure if that is a policy they have or what, but was disappointed in that. Other places I have gone go right below the knee or close to it.
Mani
The morning of the appointment I called to see if I could get gel polish and that I would be more than happy to pay for the upcharge. The lady on the phone said that would be fine and she would make a note of it in my account. When it came to walking over to the nail table I asked the lady who was doing my nails if she had been made aware that I was getting gel. She said no, but then continued to mention that she did find it odd that my mani had been slotted out for a longer period of time (this here shows me lack of communication within the business). She quickly set up what needed to be for gel. I picked out my color and we got started. There was no pre-soak treatment to soften my cuticles or any sort of lotion to make cutting them easier. She went straight for it causing a lot of bleeding. After getting the bleeding under control she then started to prep and paint. Everything seemed okay paint wise until she put on the top coat and didn't clean the parts that got on to my skin. This caused instant peeling. I noticed this as I was rechecking my hands at the checkout and asked if it was okay I go back to have her fix them (3 of them to be exact). I went back and told/showed her the issue. She initially tried to blame it on my nail. Said "honey, that's your nail." I did my best to be nice, but I said if that was my nail it wouldn't be peeling like that. She tried to file it down (which I knew wasn't going to work), but that did nothing. Then she said, well maybe the polish was bad or you didn't let them cure enough. I told her I put them in when she told me to and then removed when the timer dinged just like she had asked. She then suggested that she could redo them if I wanted. I asked that she redo them. She did the foil technique to get the gel off along with placing my hands in warmers (this quickens the removal process). Then she buffed them which caused my already cut cuticles to bleed again. She asked a fellow associate to help her paint to quicken the process. When the fellow associate saw that I was bleeding she asked if I wanted liquid bandage (why wasn't this offered to me thr first time??). I said yes please in a heart beat. They ended up redoing the nails and still some of it looks questionable. I do appreciate the two ladies staying after close, but if it was done right the first time I would have been out there way ahead of closing time.
All in all -- I wanted to love this place, but it's a no-go. My appointment was at 5pm which I arrived for at 4:50pm and didn't leave the place until 9pm (1 hr after closing). To spend 4 hours for a 30 mins facial, mani & pedi seems absurd to me. Maybe they cut hair better; I'm not sure, but I will not be taking that chance with them.
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