I have to give this place a 5 for several reasons: 1) There was no line which isn't always a red flag, especially during the week 2) service was friendly and immediate 3) closer to where we were staying (actually right downstairs) than their famous competitors 3) lovely selection of cream cheese available like fig, herbs, or olive 4) perfectly sized, priced, and satisfying. There's even a great choice of sandwiches with same wonderful bagels! Just wish they stayed open past 5pm :(