I'm giving one star for their policy of requiring cats to have up to date rabies shots to board. This is not a state law and statistically rabies is not a huge threat to suburban dwellers.
Also, the rabies vaccine has a known half life of 10 years and huge risks in over vaccinating.
When I called to make an appointment, I was told my cat needed to be current on vaccines, but no mention of rabies. So when I show up to drop off my cat and have no rabies vaccine (and have a plane to catch in three hours) I'm told to go to Petsmart to get one.
I ended up leaving. I had a neighbor watch my cat, which wasn't ideal but this place deserves no ones business.
Oh yeah ... their staff was disconnected and rude.
I'll use an in-house bonded and insured pet sitter in the future. The cost is really not that much more. Yelp has some good ones in the Avondale area.