I'd like to give this place 5 stars. The food has been very good each time I have visited but the problem is with the service. Inside has been dirty on the last few visits and I don't know how many employees actually work in a shift because there were several employees sitting in the dining area eating and the guy who took my order was eating a brownie. This dude actually had the nerve to finish his brownie and get a drink before taking my payment. The counter was covered in crumbs and trash mostly around the cash register. I also placed a phone order and when I got there they said they accidentally gave it to someone else so I had to wait for them to finish eating so they could re-make my food. The employees here really need some training because I love the subs here yet have been going down the street to Subway since they have been not necessarily better tasting but just more consistent and clean than Firehouse. I don't get the amount of employees that were hanging around eating and tossing stuff. It was like a middle school lunch room or something.
The food is good. I like the firehouse meatball a lot. It's got good flavor and the meatballs are very good. I ask for it sweet and spicy and it doesn't disappoint. I recommend this sandwich to any meatball parm lover. They have other sandwiches that my wife enjoys but I just get the meatball. Especially good in the winter when it's cold out since the sandwich us toasted. They do have a nice size patio if you want to eat outside.
MSG FROM OWNER:
Not long after posting this review I heard from the owner Ryan C that said the following.
"Thank you for letting me know about this situation. Could you provide a name so I am able to address this situation correctly and according."