I've go to this location a lot because it's near my job and near my house . Let me start off by saying I love Taco Bell and I probably eat t 3 times a week if not more. This location every time has disappointed me and I go at different times if the day and it's all the same. One time I went and the person working the register told me it was going to be a while . The last time I went is probably gonna be the last time I go. I was on my way to work, 30 minutes before I had to be at work. I order and 15 minutes go by. I ask where my food is and they say it's being made there are people in front of me. Okay cool. 10 more minutes go by and people who ordered after me are getting their food . I say I ordered before them and then I am told it goes out in order of size of order. They assure me it's coming out soon. A few more moments go by and the guy Who took my order said it didn't go though on their screen and they will make it right now . I say no I don't have time just give Me my money back I'm going to be Late to work now. He gives me my money back after asking his manager if he can. Then tells me he'll make it and give it to me for free but at this point I have i speed to work because I am already late . I don't know if staff is slow , if they are understaffed or if they just don't care but I've never been so disappointed every time I go there. I hope t gets better but it never does !
I would also like to tell the managers to know the promos ! On their drive thru window it says get a 25$ gift card get a free meal but NO ONE knew what I was talking about and couldn't give it to me.