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| - Terrible!
Don't get me wrong, I am a fan of McDonalds. My Mom actually worked for them as a the pubic relations director for a large franchise owner in the Midwest. However, this also means I know a McDs should be run when it comes to customer service.
I was driving by this location. It is newer location design and I had a coupon, so I swung in to try out their new sandwich. It was early afternoon and there was no line. After placing the order I saw the total was wrong. The total was not the coupons price or the regular price with tax. I mentioned this to the register person, and she said she had to get her manager to fix the total. It happens sometimes, I understand that. However, when the manager came over, she cleared the charge on my card, handed me back the coupon and basically said 'go away'...
Wow...
I was shocked and left. The feeling I was left with was so sour, it led me to go online and fill out the McDs customer survey.
In hindsight, it does not sound like much, but it was more of her attitude that left me dumfounded. The "I don't care about your satisfaction as a customer or as a person" attitude. I also understand that this is in a lower income area of Phoenix. However, I was dressed in business casual attire and was friendly to them.
The manager needs to be demoted or sent back to training.
Reading the other profile shows how much the poor attitude of a manager can create an workforce where no employee cares.
I will never visit this location again.
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