Their customer service is beyond excellent. He let us smell the tea before we chose our drink. However.. Ordering a milk tea here was not the best idea. He said they use this type of milk, I can't recall what kind (I think evaporated milk, but don't quote me on that).. But it was not the best..I believe I got the London fog milk tea, maybe should've omitted the milk part. It tasted weird, I guess being a bubble tea fanatic, I was expecting something similar. So order with caution if you think you're getting a bubble tea-like drink, you're not. Just get regular tea with no milk, oh and get something probably fruity.