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| - I have two go-to oil change locations in the Charlotte area and this is one of them. Why? I demand 3 things from an oil change service: 1) inexpensive, 2) fast (nothing worse than waiting in those cramped waiting "rooms," with Oprah on the TV monitor and 3 day old coffee out of a styrofoam cup), and 3) no pushy upcharging tactics.
The last two times I've been here I've been their only customer (go early on Sundays), so I was in and out in no time. Their basic oil change fee is $39.99 which is on par with most other places, but they often have coupons to drive down the cost. They do pull your filters, but I didn't feel pressured to pull the trigger on an additional products or services. They let me look at them and allow me to tell them what I want to do versus trying to convince me to do something. They also recommend a service timeline.... meaning at X miles you should consider tire rotation or system flush or whatever. Maybe all customers don't like that info, but I appreciate being informed since I can't keep my services records straight in my head. Again, not pushy, just informative.
I'll admit the service model is a little weird. You drop off your car like normal, but then someone escorts you into the waiting room, offers you coffee, etc. You then walk up to the desk where they talk to you about what they've seen in your car and recommend certain products or services. Feels a little forced and scripted, but if you can get past this, I feel this is a great place for the average Joe.
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