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| - When you call, place a $40 to-go order with a ten minute wait & the person on the phone repeats your to-go order, one expects to get the right sides with the sandwiches. This was correct for 1/3 of the sides. If you were out of a side, you had my phone number to offer us something else or ask us when we arrived. Don't get me wrong, your fries are great, but 2 of us were really craving some of your cole slaw. Bad on us for not checking when we picked up, but I sent my husband to grab the goods. The big wac wasn't as great as it usually is. There was a definite lack of sauce, which I believe makes this mock burger so great! Haven't placed a to-go order in a while, because during busy times you can see your to-go order sitting on the counter, ready, while you have to wait in line to pick up & pay for it while others are in line deciding what to order. If I had the time to dine in, I wouldn't mind, but I am picking up a to-go order due to my lack of time. We love your restaurant, but the customer service isn't what it used to be either. We have been coming here since becoming vegan in 2013. Wanted to keep giving Green a chance, because we love your restaurant, but don't feel like our business with you is important anymore. I wish Green the best in expansion & hope that your growth doesn't also come with lacking in the customer service department.
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