Always 5 star. I have been parking here for at least 5 years. I travel on the average of 4-5 times a year plus as of late I am traveling more than that. I have NEVER once had a problem in all this time. I no sooner park, sometimes I don't even have time to get out of my car and the driver is there to pick me up. He always gets out of the shuttle van to help me both in the parking lot, at the airport, coming back from the airport and also putting my luggage in my car for me. I have never used any of the other shuttle services and would have no reason to change. I have heard this one is cheaper but I really haven't tried them so I don't know. If you spend $45 and have joined their club you will get a free day of parking for every 45 dollars that you spend. One time my entire parking was free. Can't beat that. Oh yea, the people that you see in the booth on the way in and out are very courteous. On the way in they tell you which row to park in so that the driver will know where to go and on the way out you need to give them your payment, ticket that you get when you enter the parking lot, your coupon for a price reduction that you get off the internet when you make your reservation and also your club card if you have joined their club. Don't forget your coupon as it is worth at least $1.20 or more off of each day you are parked. I highly recommend this place. You are at the airport before you know it.